Answer first

Readers should be able to tell what changed, when and why. Material errors are corrected prominently; minor clarity fixes remain in the revision history.

How to decide

A correction report records the URL, disputed statement and supporting source. Rate or eligibility conflicts cause the affected fact to be hidden while it is checked.

A practical process

Triage safety and financial impact first; acknowledge the report; verify against a primary source; correct or explain; add date, owner and change note.

Limits and next step

Response targets are operating goals, not promises of a particular outcome. Check the linked primary source and its captured date before making a commitment.

Malaysian worked example

Show the working

Inputs

  • A provider changes a fee
  • old page shows RM200
  • new PDS shows RM250

Calculation

  1. suppress RM200
  2. capture the new PDS
  3. independently verify RM250
  4. publish a dated note

Reviewed resultThe corrected page shows RM250 and identifies the source change without erasing its history.

Response targets are operating goals, not promises of a particular outcome.

Verify

Sources and update record